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Manchester, 19–21 May

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0161 250 6262 Email us

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Emotional Intelligence

What Others See but You Don’t – Uncovering Your Blindspots

I’m often asked, in both personal and professional contexts, if I ever miss anything when it comes to human behaviour… The answer, you may or may not be surprised to hear, is “Of course I do!”. Just because I love, live, breathe, teach, AND practice emotional intelligence, mindfulness, and behaviour analysis, that by no means […]

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Emotional Intelligence

Whoop’s Upgrade Fumble: A Customer Empathy & EQ Case Study

In today’s hyper-connected world, emotional intelligence (EQ) isn’t just beneficial—it’s essential. For businesses, especially those built around subscription models, emotional intelligence can be the cornerstone of customer trust, loyalty, and long-term success. Whoop’s recent strategic misstep around their “free” upgrade to the Whoop 5.0 vividly illustrates this point. Whoop, a fitness-tracking wearable, sets itself apart […]

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Uncategorised

The Truth About Body Language — Why the Science Matters More Than the Myths

It’s no secret that body language has captured the imagination of social media users and influencers alike. Scroll through any social platform, and you’ll find self-proclaimed experts telling you how to “spot a liar” by noticing a scratched nose, averted gaze, or crossed arms. The message? If you can catch these signs, you’ve caught a […]

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Emotional Intelligence

The Power of Emotional Intelligence in Leadership: A Lesson from Manchester United

Let’s be honest: leadership (at least in today’s world) is not about shouting orders or just drafting brilliant strategies. It’s also about understanding people. Great leaders know the temperature of the room, read both verbal and non-verbal cues, and guide their teams towards a shared goal without losing sight of individual motivations. That’s precisely where […]

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Emotional Intelligence

The Gift and Curse of Anger in the Workplace

Anger is one of the most powerful emotions we experience. When handled correctly, it can drive change, fuel ambition, and even strengthen relationships. But let’s be honest: In the workplace, it’s often seen as a problem. An outburst in a meeting, passive-aggressive emails, or simmering resentment will inevitably erode trust, damage reputations, and create a […]

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Uncategorised

Solve Cases Faster: Using Body Language in Law Enforcement

In the realm of law enforcement, timing is critical. The faster a criminal is brought to justice, the safer the community becomes. A critical, yet often underutilized skill to bring about justice is reading verbal and non-verbal cues. These techniques provide law enforcement officers with a deeper understanding of suspects, witnesses, and victims (Sporer 2004), […]

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Uncategorised

Big Changes at Emotional Intelligence Academy: New Name, New Look!

Dear Friends, Colleagues, and Valued Clients, I’m thrilled to share some exciting developments here at Emotional Intelligence Academy. We’re evolving, and as part of that, we’re making some significant changes to our brand that I think you’ll love! First, we’re refreshing our name! Moving forward, we will be known as EmotionIntell. This shorter, snappier name […]

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Uncategorised

Normal, ordinary and the Window of Tolerance.

Life can feel like a relentless juggling act—work deadlines, family responsibilities, financial pressures—all pulling us in different directions. This constant balancing act sometimes pushes us to the brink of burnout1. But what if we had a way to understand and manage these stressors before they overwhelmed us? Enter the “Window of Tolerance” a powerful framework […]

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Uncategorised

Dr. Marc Brackett Joins EIA’s EmotionIntell July 2025 Conference in Manchester, UK

We are thrilled to announce that Dr. Marc Brackett, founding director of the Yale Center for Emotional Intelligence and professor in the Child Study Center at Yale University, will be part of our EmotionIntell 2025 Conference in Manchester, UK. Renowned for his groundbreaking work on emotional intelligence (EI) in educational settings, Dr. Brackett will be […]

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Uncategorised

Navigating the Conflict Between Emotions, Physicality, and Cognition in Leadership

In the modern workplace, leaders often find themselves caught between the competing demands of their emotions, physical presence, and cognitive tasks. The strain on these three domains – emotions, cognition, and physicality, can become a significant challenge, especially in high-pressure environments where decision-making, emotional regulation, and physical demands must all be balanced simultaneously. The CEP […]

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Communication

What is the Facial Action Coding System?

The Facial Action Coding System (FACS) is a globally recognised tool used to measure and analyse the full range of human facial expressions. Developed in the 1970s by psychologists Paul Ekman and Wallace V. Friesen, FACS provides a detailed framework for understanding how facial muscles contribute to the display of emotions. It remains the most […]

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Emotional Intelligence

The Role of Emotional Intelligence in Mental Health in the Workplace

In today’s fast-paced and often stressful work environment, the importance of mental health cannot be overstated. A key factor that significantly influences mental well-being, especially within the workplace, is emotional intelligence (EI). Emotional intelligence serves as a critical protective factor for mental health. Individuals with high EI are better equipped to manage their emotional responses, […]

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Emotional Intelligence

What is Emotional Intelligence? A Deep Dive into the Science of Emotion

We celebrate Technical skills and cognitive intelligence (IQ) in today’s world. However, emotional intelligence (EI) is emerging as an equally crucial component of success. But what exactly is emotional intelligence, and why does it matter so much? It’s a skill set that allows individuals to navigate the complexities of human interaction, make informed decisions, and […]

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Emotional Intelligence

What Experts Agree On About Emotional Intelligence

Emotional Intelligence (EI) has increasingly become a topic of rich discussion and critical analysis within the scientific community. But despite its growing importance in psychology, education, and business, defining and measuring EI has remained complex and often controversial. In a study conducted by Dr. Cliff Lansley, insights gathered from 43 experts provide a clearer consensus […]

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Behaviour Analysis

Your Hands Do the Talking: How Gestures Influence Communication

Symbolic gestures or emblems are often used to facilitate social transactions and they can play a key role in human communication. Sometimes these can be without words and are often made with the hands. But gestures come from elsewhere too, such as shaking the head, which in many Western cultures means “no”, or raising the […]

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Uncategorised

Artificial Intelligence and the Art of Deception: Can AI Outsmart Statement Analysis?

In a world where technology shapes communication, advanced artificial intelligence (AI) tools present both fascinating opportunities and daunting challenges for the field of behavior analysis and credibility. AI models like ChatGPT demonstrate an uncanny ability to generate text, but can they construct statements so persuasive they could deceive even seasoned professionals? Imagine someone using AI […]

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