Communication Archives

Emotional Intelligence

Wielding the Power of Words

We’ve all heard the 19th-century quote from Edward Bulwer-Lytton suggesting that “the pen is mightier than the sword”, and Shakespeare’s early 17th-century observation in Hamlet that “…many wearing rapiers are afraid of goose quills”, and even earlier with Greek Philosopher Euripides in the 4th century BCE reminding us that, “…the tongue is mightier than the blade”. […]

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Emotional Intelligence

The Human Mechanics of the NHS

I am sitting in a waiting area in a hospital day-unit, with news of a one hour delay – giving me a nice opportunity to pay attention and reflect. I sit with full admiration for the team of nurses and desk staff creating a calm, smooth environment; with military precision. This triggers memories for my […]

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Behaviour Analysis

What’s the difference between DiSC and Behavioural Analysis?

In the past few years, there has been a growing popularity of the DISC assessment. Recently the question arose about the difference between DISC and behavioural analysis? In answering this question, it’s essential to ask what each of them is trying to explore and from this draw out differences between them. The original DISC model […]

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Communication

Being humble… you don’t have to know everything!

This blog was prompted by a comment made by one of our international Diploma students at the end of a two-day Behaviour Analysis workshop. As we were clearing up the training room, I noticed that they were smiling (clearly a genuine smile, and not socially obliged), and they approached me to make the following observation: […]

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Behaviour Analysis

The Truth about the Communication Formula – 55/38/7

So… you’re at a training seminar on speaking or presentation skills and you’re given the magic formula: 55% of our communications are through body language, 38% through vocal tone, and only 7% through the actual verbal content. However, are you aware that this formula, although taught on most presentation skills courses to this day, has […]

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Emotional Intelligence

Emotional Intelligence – Ability, Trait or mixed?

If you were to review the existing models of Emotional Intelligence(EI) you would find many commonalities and many differences. Some are geared to leadership or work, some to well-being and some more neutral of context and application. Some incorporate traits, personality and other qualities that reflect the research base for the model or the preferences […]

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Behaviour Analysis

When others tell lies – They can’t help but leak the truth.

Think for a moment of a few interpretations of each of these following phrases. Assume that they are said to you by a close friend, or from your spouse or domestic partner: “Are you hungry?” “I hate you” “Go ahead”. The first statement could be a genuine interest in your need for food, or it […]

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Communication

Elicitation – would you recognise it?

In a largely safe and pleasant world, we occasionally hear in the news about the fraud, corruption, and terrorism that is threatening our personal safety, our organizations and our countries. A key tool in this the environment is Elicitation. It is used against us. And we use it against the ‘bad- guys/gals’. So how do you know […]

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Behaviour Analysis

Using Linguistic Cues for Detecting Fraudulent Accounts

In this Blog we explore the compelling case of using linguistic cues as a powerful tool for predicting and identifying fraudulent accounts. I was talking to a friend of mine discussing performance drags on active equity portfolios. It seem that portfolio managers often experience one or two of the stocks in the portfolio “blow up” exercising downward […]

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Emotional Intelligence

Dr Livingston, I presume…

Presumption and assumption can be difficult to manage. We like to take shortcuts and get what we want quicker. We Presume and assume every day but when we are dealing with Emotional Intelligence, body language and Credibility, we really can’t afford to take short cuts. Many of us use the words presume and assume interchangeably, […]

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Behaviour Analysis

Give me a hand…

Our hands are one of the most expressive ways to communicate bar the face. The deaf often rely on a combination of hand gestures in the form of a sign-language and facial expression to add emphasis in the absence of the spoken word. When we replace verbal communication with a gesture it is often called […]

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