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Conference 2026

Manchester, 19–21 May

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0161 250 6262 Email us

Emotional Intelligence

🧠

Emotional Intelligence

What Others See but You Don’t – Uncovering Your Blindspots

I’m often asked, in both personal and professional contexts, if I ever miss anything when it comes to human behaviour… The answer, you may or may not be surprised to hear, is “Of course I do!”. Just because I love, live, breathe, teach, AND practice emotional intelligence, mindfulness, and behaviour analysis, that by no means […]

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Emotional Intelligence

Whoop’s Upgrade Fumble: A Customer Empathy & EQ Case Study

In today’s hyper-connected world, emotional intelligence (EQ) isn’t just beneficial—it’s essential. For businesses, especially those built around subscription models, emotional intelligence can be the cornerstone of customer trust, loyalty, and long-term success. Whoop’s recent strategic misstep around their “free” upgrade to the Whoop 5.0 vividly illustrates this point. Whoop, a fitness-tracking wearable, sets itself apart […]

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Emotional Intelligence

The Power of Emotional Intelligence in Leadership: A Lesson from Manchester United

Let’s be honest: leadership (at least in today’s world) is not about shouting orders or just drafting brilliant strategies. It’s also about understanding people. Great leaders know the temperature of the room, read both verbal and non-verbal cues, and guide their teams towards a shared goal without losing sight of individual motivations. That’s precisely where […]

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Emotional Intelligence

The Gift and Curse of Anger in the Workplace

Anger is one of the most powerful emotions we experience. When handled correctly, it can drive change, fuel ambition, and even strengthen relationships. But let’s be honest: In the workplace, it’s often seen as a problem. An outburst in a meeting, passive-aggressive emails, or simmering resentment will inevitably erode trust, damage reputations, and create a […]

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Uncategorised

Normal, ordinary and the Window of Tolerance.

Life can feel like a relentless juggling act—work deadlines, family responsibilities, financial pressures—all pulling us in different directions. This constant balancing act sometimes pushes us to the brink of burnout1. But what if we had a way to understand and manage these stressors before they overwhelmed us? Enter the “Window of Tolerance” a powerful framework […]

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Emotional Intelligence

The Role of Emotional Intelligence in Mental Health in the Workplace

In today’s fast-paced and often stressful work environment, the importance of mental health cannot be overstated. A key factor that significantly influences mental well-being, especially within the workplace, is emotional intelligence (EI). Emotional intelligence serves as a critical protective factor for mental health. Individuals with high EI are better equipped to manage their emotional responses, […]

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Emotional Intelligence

What is Emotional Intelligence? A Deep Dive into the Science of Emotion

We celebrate Technical skills and cognitive intelligence (IQ) in today’s world. However, emotional intelligence (EI) is emerging as an equally crucial component of success. But what exactly is emotional intelligence, and why does it matter so much? It’s a skill set that allows individuals to navigate the complexities of human interaction, make informed decisions, and […]

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Emotional Intelligence

What Experts Agree On About Emotional Intelligence

Emotional Intelligence (EI) has increasingly become a topic of rich discussion and critical analysis within the scientific community. But despite its growing importance in psychology, education, and business, defining and measuring EI has remained complex and often controversial. In a study conducted by Dr. Cliff Lansley, insights gathered from 43 experts provide a clearer consensus […]

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Facial Expressions

Basic Emotion Theory vs. Social Construct Perspectives

Welcome to our exploration of the fascinating world of emotions, where the tapestry of human experience is woven with threads of joy, sadness, anger, disgust, and fear. Amidst this intricate emotional landscape lies a fundamental question: are these emotions innate and universal, or are they shaped by our social world? And so we begin the […]

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Emotional Intelligence

Comparing Prominent Emotional Intelligence Assessment Tools

Emotional Intelligence (EI) has dramatically risen to prominence in both scholarly circles and commercial sectors over recent decades. It delineates a person’s capacity to discern, comprehend, and regulate their own emotions, as well as those of others. The increasing recognition of EI as a beneficial attribute across myriad domains, such as education, business, and healthcare, […]

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Emotional Intelligence

‘Soft Skills’ Just Became a Hard Intelligence: The New Emotional Intelligence Test on the Block

Introducing e-Factor, a pioneering tool designed to unravel the mysteries of your Emotional Intelligence (EI). This game-changing instrument brings to light your EI strengths and weaknesses, offering indispensable insights for personal growth and professional advancement.

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Emotional Intelligence

Preventing Burnout in the Workplace

Employee burnout is a growing concern in today’s fast-paced professional environment. Emotional intelligence (EI) can be a powerful tool to combat burnout by enabling us to manage stress better, understand emotions, and cultivate healthy workplace relationships. In this article, we delve into the significance of emotional intelligence in the professional world and its role in […]

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Emotional Intelligence

Unlocking Emotional Intelligence: A Path to Better Social Navigation for Individuals with Autism

A Personal Account of How Emotional Intelligence Training Helps Bridge the Gap between Neurotypical and Autistic Communication – Delegate name removed for privacy. Introduction Emotional intelligence (EI) training has the potential to greatly benefit individuals with autism by providing them with tools to better understand and navigate the complex world of social interactions. The following […]

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Body Language

Unlocking the Secrets of Communication: The Science of Reading Emotions and Detecting Deception in Coaching and L&D

Emotional intelligence is a crucial factor in coaching and L&D. The ability to accurately read feedback from learners is essential for success, but it can be challenging due to the nuances of communication. Recognising when learners conceal their true thoughts and feelings is particularly valuable, especially when anxiety or lack of confidence is present. Using […]

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Emotional Intelligence

The Battle Within: Navigating the Conflict Between Emotions, Physicality, and Cognition

The competition for physical and mental resources is a formidable challenge that humans face, and it becomes even more complex when strong emotions take control of our thinking and physical abilities. Our overall capacity is limited across the three human domains of emotion, cognition, and physicality. This is illustrated in the “CEP (Cognitive, Emotion, Physical) […]

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Emotional Intelligence

Emotional Intelligence: It’s Not Just About Being Nice

When you hear “Emotional Intelligence (EI)”, you might think of someone kind, empathetic, and always there to lend an ear. While these traits are undoubtedly important, emotional intelligence is much more than being nice. In fact, emotional intelligence is a set of skills that allows people to read, understand, and influence emotions – both in […]

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