Interviewing

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Body Language

Unlocking the Secrets of Communication: The Science of Reading Emotions and Detecting Deception in Coaching and L&D

Emotional intelligence is a crucial factor in coaching and L&D. The ability to accurately read feedback from learners is essential for success, but it can be challenging due to the nuances of communication. Recognising when learners conceal their true thoughts and feelings is particularly valuable, especially when anxiety or lack of confidence is present. Using […]

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Emotional Intelligence

Wielding the Power of Words

We’ve all heard the 19th-century quote from Edward Bulwer-Lytton suggesting that “the pen is mightier than the sword”, and Shakespeare’s early 17th-century observation in Hamlet that “…many wearing rapiers are afraid of goose quills”, and even earlier with Greek Philosopher Euripides in the 4th century BCE reminding us that, “…the tongue is mightier than the blade”. […]

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Behaviour Analysis

Fake tears or real sadness?

In a recent Discovery Channel documentary series, the team analysed the behaviour of some of the worlds most widely known criminals (all of which pleaded their innocence). While conducting their analysis they picked up on a fascinating behavioural tell that was consistent across six of the subjects who were lying about their involvement. Cliff Lansley, one […]

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Behaviour Analysis

How can psychophysiological changes help us without a polygraph?

I have just completed some work for ITN, a UK TV producer, and we will be highlighting on Channel 5 (August 2017) how the psychophysiological signals gave away Stuart Hazell during a press interview where he was trying his best to disguise his involvement in the horrific murder of his step-granddaughter, Tia. While biometric indicators of […]

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Communication

Elicitation – would you recognise it?

In a largely safe and pleasant world, we occasionally hear in the news about the fraud, corruption, and terrorism that is threatening our personal safety, our organizations and our countries. A key tool in this the environment is Elicitation. It is used against us. And we use it against the ‘bad- guys/gals’. So how do you know […]

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Emotional Intelligence

Reading Others – Making Sense of Truth and Lies in an L&D setting

What is it that we see and hear from others that helps us believe they are being truthful? A successful coach or L&D practitioner needs to be able to accurately read the information or feedback given off by their coachee or learner in a variety of settings. But how do you ensure that you capture all that […]

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Behaviour Analysis

Detection of deception in financial industry

We would all be interested in becoming better at detecting lies, wouldn’t we? There should be a lot of money to be made if we were able to single out those misleading and lying corporate executives. However, it is not such an easy task, although we all do tend to believe (deep down inside) that […]

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Behaviour Analysis

Rivalry Between Islamic terrorists – understanding behavior

As we step back to try to understand the behavior and the motives of those driven to kill others and themselves for a cause it is interesting to see the duplications and differences between recent tragic events. If we review the latest wave of terrorist atrocities experienced in France, Mali, Tunisia, and Egypt and the continuous threat […]

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Deception

Deception in recruitment

The cost of not picking up deception in job applications can cost employers £4k-£6k per mistake Getting recruitment decisions right is essential at the best of times but in the face of economic uncertainty, it becomes even more critical. In this post-recession environment, the task of recruiting the best talent certainly presents some challenges for […]

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