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Emotional Intelligence

The gift and curse of anger – a guerrilla in the mist

Anger is a primitive signal from our subconscious that we should pay attention to. It is a ‘call to action’, though the action that anger prompts can sometimes make situations worse, for us, for others, and for our relationships. Anger arises when someone, or something, is interfering with our goals or compromising our values, beliefs, […]

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Emotional Intelligence

Self-beliefs, Success, and Fleas.

Our beliefs have a profound influence on our success in work and in life – whatever our goals. Our beliefs are the foundation upon which we build many of our thought patterns, our attitudes, and our actions. Unfortunately, these beliefs, particularly self-beliefs, can be limiting in nature. If these are coming from your family or […]

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Emotional Intelligence

Well-being, empathy and challenging emotions

We are all good at Emotional Intelligence when stakes are low… but what about when we are put to the test? Emotional intelligence(EI) is the ability to perceive, understand and influence our own and others’ emotions across a range of contexts to guide our current thinking and actions to help us to achieve our goals. […]

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Emotional Intelligence

(Anti)-Social Distancing

At this very moment in time, around the world, millions of people are adjusting to the restrictions that have been put in place by governments dealing with the COVID-19 pandemic. Those restrictions range widely in their severity and impact on all our lives both personally and professionally. But as we’ve all begun adjusting to these […]

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Emotional Intelligence

What was it that triggered ’emotional contagion’ in the Boris NHS Speech?

A few people have said to me that the Boris post-NHS hospitalisation speech triggered sadness in them… and yet the trigger seemed subconscious. ‘I couldn’t put my finger on what it was that connected with me’. There were some very subtle signals that combined to create this powerful force that psychologists call emotional contagion – […]

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Emotional Intelligence

Basic Behaviour Analysis for the First 7 Seconds of Zoom Meetings

It’s Monday morning and you open up a ‘Zoom’ virtual video chat with a work colleague with a smile on your face, gently enquiring, “Good morning, how are you?”. Your colleague snaps back, “I AM… FINE!!”, using a loud tone that has an edge to it. Unless this is normal (baseline) behaviour for this person […]

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Emotional Intelligence

Respond or React? – Emotional Intelligence and Managing the Stress of Change and Challenge during COVID-19

Much of our time is spent reacting to others and events around us. We are hardwired to deal with the world as an animal (e.g. a Chimp). The challenge is that these reactions might not always be the best course of action, and as a result, what we do can make others unhappy, make us […]

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Emotional Intelligence

Wielding the Power of Words

We’ve all heard the 19th-century quote from Edward Bulwer-Lytton suggesting that “the pen is mightier than the sword”, and Shakespeare’s early 17th-century observation in Hamlet that “…many wearing rapiers are afraid of goose quills”, and even earlier with Greek Philosopher Euripides in the 4th century BCE reminding us that, “…the tongue is mightier than the blade”. […]

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Emotional Intelligence

The Human Mechanics of the NHS

I am sitting in a waiting area in a hospital day-unit, with news of a one hour delay – giving me a nice opportunity to pay attention and reflect. I sit with full admiration for the team of nurses and desk staff creating a calm, smooth environment; with military precision. This triggers memories for my […]

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Communication

Being humble… you don’t have to know everything!

This blog was prompted by a comment made by one of our international Diploma students at the end of a two-day Behaviour Analysis workshop. As we were clearing up the training room, I noticed that they were smiling (clearly a genuine smile, and not socially obliged), and they approached me to make the following observation: […]

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Leadership

Managing Bias in The Workplace

Unconscious bias has been talked about a lot lately due to the news that Starbucks is closing 8000 of its stores to train their staff on the very subject. In this article, we explore some of the most common types of biases, why we have them, and what they do to our way of thinking… I wonder […]

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Emotional Intelligence

Move over IQ, there is room for another intelligence up there

I recently asked a group of fourteen people to identify someone (privately) in the room, and rate them on the four point scale as to their ‘judgement of other person’s intelligence’. The criteria were: Low Below average Above average High I then asked them to rate themselves on the same scale. The group were asked […]

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Leadership

Being attentive – as if our life depends on it.

At the heart of behaviour analysis is the ability to be attentive – to notice what you see, hear and smell. When the military or the security services are operational they often draw on a four-level alert system originated by the late Jeff Cooper (ex Maine Corps-US). This is not to be confused with a […]

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Behaviour Analysis

The Truth about the Communication Formula – 55/38/7

So… you’re at a training seminar on speaking or presentation skills and you’re given the magic formula: 55% of our communications are through body language, 38% through vocal tone, and only 7% through the actual verbal content. However, are you aware that this formula, although taught on most presentation skills courses to this day, has […]

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Emotional Intelligence

Emotional Intelligence – Ability, Trait or mixed?

If you were to review the existing models of Emotional Intelligence(EI) you would find many commonalities and many differences. Some are geared to leadership or work, some to well-being and some more neutral of context and application. Some incorporate traits, personality and other qualities that reflect the research base for the model or the preferences […]

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Emotional Intelligence

Reading Others – Making Sense of Truth and Lies in an L&D setting

What is it that we see and hear from others that helps us believe they are being truthful? A successful coach or L&D practitioner needs to be able to accurately read the information or feedback given off by their coachee or learner in a variety of settings. But how do you ensure that you capture all that […]

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