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Emotional Intelligence

Basic Behaviour Analysis for the First 7 Seconds of Zoom Meetings

It’s Monday morning and you open up a ‘Zoom’ virtual video chat with a work colleague with a smile on your face, gently enquiring, “Good morning, how are you?”. Your colleague snaps back, “I AM… FINE!!”, using a loud tone that has an edge to it. Unless this is normal (baseline) behaviour for this person […]

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Emotional Intelligence

Respond or React? – Emotional Intelligence and Managing the Stress of Change and Challenge during COVID-19

Much of our time is spent reacting to others and events around us. We are hardwired to deal with the world as an animal (e.g. a Chimp). The challenge is that these reactions might not always be the best course of action, and as a result, what we do can make others unhappy, make us […]

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Emotional Intelligence

Artificial Intelligence and human behaviour

Many advertisers, tech giants, and border forces are using varying types of software in an attempt to monitor our emotions or detect whether we are being dishonest. The justification for this invasion on our privacy is that these systems will make our lives easier, safer, and even more enjoyable. The issue, however, is that all […]

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Emotional Intelligence

Wielding the Power of Words

We’ve all heard the 19th-century quote from Edward Bulwer-Lytton suggesting that “the pen is mightier than the sword”, and Shakespeare’s early 17th-century observation in Hamlet that “…many wearing rapiers are afraid of goose quills”, and even earlier with Greek Philosopher Euripides in the 4th century BCE reminding us that, “…the tongue is mightier than the blade”. […]

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Emotional Intelligence

Five strategies for emotion regulation – the core of emotional resilience

Emotional resilience is about our ability to cope with, and adapt to, stressful situations – and at the core of this is emotion regulation, the ability to manage our own emotions. This is centred around the Autonomic Nervous System (ANS). The ANS interacts with the internal organs, including the blood vessels, stomach, intestine, liver, kidneys, […]

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Emotional Intelligence

The Human Mechanics of the NHS

I am sitting in a waiting area in a hospital day-unit, with news of a one hour delay – giving me a nice opportunity to pay attention and reflect. I sit with full admiration for the team of nurses and desk staff creating a calm, smooth environment; with military precision. This triggers memories for my […]

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Emotional Intelligence

Are emotions and facial expressions hardwired?

There are a few myths, and a few dodgy articles around from researchers that are confusing practitioners working in artificial intelligence, marketing, tech, airport security, and human communications industries. A. “We don’t need to train humans – technology can read faces and detect truth, lies and malintent”. B. “Facial expressions aren’t universal – as different […]

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Behaviour Analysis

What’s the difference between DiSC and Behavioural Analysis?

In the past few years, there has been a growing popularity of the DISC assessment. Recently the question arose about the difference between DISC and behavioural analysis? In answering this question, it’s essential to ask what each of them is trying to explore and from this draw out differences between them. The original DISC model […]

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Behaviour Analysis

Is Shamima Begum a threat to the UK?

We noticed this short media interview today and had some concerns we needed to share following multiple comments and questions to us asking us to offer our input. Many comments came to us stating that Shamima Begum shows no remorse or sadness relating to the loss of loved ones. We reviewed this and other videos […]

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Communication

Being humble… you don’t have to know everything!

This blog was prompted by a comment made by one of our international Diploma students at the end of a two-day Behaviour Analysis workshop. As we were clearing up the training room, I noticed that they were smiling (clearly a genuine smile, and not socially obliged), and they approached me to make the following observation: […]

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Behaviour Analysis

Fake tears or real sadness?

In a recent Discovery Channel documentary series, the team analysed the behaviour of some of the worlds most widely known criminals (all of which pleaded their innocence). While conducting their analysis they picked up on a fascinating behavioural tell that was consistent across six of the subjects who were lying about their involvement. Cliff Lansley, one […]

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Body Language

The Bull***t About Lie Detection

The biggest frustration about delving into the world of non-verbal communication is the amount of rubbish one must wade through to find the good stuff. I’m not just talking about the trashy articles you find on online, even some of the best sellers on ‘body language’ and ‘non-verbal behaviour‘ are scary in how unsubstantiated they are. […]

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Emotional Intelligence

Universal indicators of shame – a blend of Sadness and Embarrassment?

There is widespread acceptance in the scientific community that there are universal indicators for seven basic emotions, though there is little evidence to suggest the same for shame. Shame has been argued to be “an affect – an emotion or feeling – not a thought, drive or interpersonal phenomenon per se”[1] (Kaufman, 1980). This is […]

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Leadership

Managing Bias in The Workplace

Unconscious bias has been talked about a lot lately due to the news that Starbucks is closing 8000 of its stores to train their staff on the very subject. In this article, we explore some of the most common types of biases, why we have them, and what they do to our way of thinking… I wonder […]

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Body Language

EIA supports ACFE in the battle against global fraud using Behaviour Analysis

Dr. Wells came to recognize in the early days of the ACFE that the anti-fraud profession suffered from a glaring weakness: we simply did not know enough about the crimes we were trying to fight. So, with the aid of ACFE researchers John Warren and Andi McNeal, he set out to address the problem by […]

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Behaviour Analysis

The Seven Universal Facial Expressions

Step into the world of facial expressions, where every subtle movement, from a smile to a furrowed brow, conveys a wealth of information without a word being spoken. Our faces, powered by 43 intricate muscles, become the silent narrators of our emotions and thoughts. This complex interplay of voluntary and involuntary muscle movements serves as […]

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